Exhange and Returns
You have 30 days from the shipping date to return your LemonJellyusa.com purchase.
These are the options for returning your merchandise:
1) Use any courier at your disposal and have your items shipped back to our Montreal Warehouse
Lemon Jelly Canada
3524 Rue Griffith
2) Use This Link to print out a label from our preferred rate account at a fix Fee of 9.99 (which will be deducted from your refund). Please have your order number and Postal Code ready. We’ll send you a label so you can bring the items you wish to return to a UPS drop-off location.
You have 30 days from the shipping date to exchange your LemonJellyusa.com purchase for FREE
You can exchange your item’s sizes or colors. If you prefer to exchange it for a different item, return it and make a new purchase.
To exchange your original item, we offer you FREE and SEAMLESS process.
Exchanging an item purchased at LemonJellyusa.com is simple. Email us at info@LemonJellyusa.com let us know which size you would need exchanged for ( in order to make sure that we keep your requested size on hold for you). Please have written in the Subject letter the following (Exchange for Order #). After putting your exchanged size on hold, we will be sending you a FREE exchange label, to the email provided with your order.
You have 7 days from the exchange request to return your merchandise back to our Montreal warehouse facility. If this period has passed and we have not received the original items, we will not be able to guarantee to have your requested pair.
Only one exchange request can be done at a time for the same order. We do not offer any price adjustments for any order
The following conditions must be met in order to receive a full refund or exchange.
You have 30 calendar days to return an item from the date that your order has been shipped.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging
Your item must be unworn
Your item must have been bought exclusively from www.lemonjelly.ca
Please note that all orders purchased with items on sale at 55 % and/or from the Final Sale section are all FINAL SALE!
The refund will be made via the same payment method that was used for your initial purchase.
You will receive the return confirmation via email once the return has been completed
Please allow between 24 - 48 hours from the email notification till having your funds reflect in your account.
If you do not see a credit to your account within 14 days, please use the confirmation and present it to your banking institution so they may help you facilitate the process or email us at firstname.lastname@example.org